Request triage

How it works

• Hermes runs the steps as a workflow with hand-offs, not as one long prompt.
• The queue means a burst of requests does not drop any.
• The approval step is explicit — nothing reaches a customer without a person saying yes.

The brief

This is what goes into the builder. It is a starting point — the more of your own situation you put in it, the better the agent you get out.

Build me a Hermes workflow that triages incoming requests, researches each one, drafts a reply and asks a human to approve before anything is sent.

Read more first

If you want to understand the runtime before you deploy, Build a Hermes agent covers what it is good at, where it goes wrong, and what it costs to keep running.